Fresh Season Privacy Policy

At Fresh Season, we want you to know how we collect, use, share and protect information about you. By interacting with Fresh Season through our website, you consent to the use of information that is collected or submitted as described in this privacy policy. We may change or add to this privacy policy, so we encourage you to review it periodically.

Please also review our Terms of Use Policy also available on the Freshseasonspa.com website, which includes information about Cookies and which is incorporated into this policy by reference.

Our Commitment To Privacy

Your privacy is important to us. To better protect your privacy, we provide this notice to explain our online information practices and the choices you can make about the way your information is collected and used.

Cookies Policy

The Fresh Season website uses cookies to help optimize your browsing experience. Learn more about cookies and how you can control them below.

What are “Cookies”?

Cookies are small text files used by websites and stored on your devices, with your consent, that remember your registered login, help you resume where your last browsing session left off, display pages correctly, and keep track of your preferences within the website. We store cookies on the website indefinitely and a visit to a page on our website may generate the following types of cookies:

Registration cookies - These let us know which account you are signed in with and whether or not you are allowed access to a particular service, and they help us associate any comments you post with your username. Site performance cookies - This is how we remember your preferences for the tools found on our website so you don’t have to reset them each time you visit our site.

Anonymous analytics cookies - These tell us whether or not someone has visited our site in the past so we can track the number of site users and how often they visit for statistics. Note that these cookies can’t be used to identify any individual.

Advertising cookies - We use these to target our advertisement more accurately by telling us whether or not you have seen our ad and how long it is since you have seen it. These cookies store information about what you are looking at on our site, not your personal information.

How to accept, reject or turn off cookies
You can accept or reject cookies on our website via the pop-up cookies banner on our homepage or by emailing us at [email protected]

If you would like to turn off cookies from all the websites you visit, you can do so via your browser’s settings. However, the websites you visit will not be able to tell whether you are signed in if cookies are turned off, which means you will not be able to post comments or access certain parts of the website.

This notice applies to all information collected or submitted on our website. On certain pages, you can make requests and register to receive materials. The types of personally identifiable information collected on these pages include:

Name
Mailing Address
Email address
Phone (or mobile) number
Date of birth or age
Credit/debit card number
Purchase/return/exchange information
Your mobile device information (e.g., device model, operating system version, device date and time, unique device identifiers, mobile network information)
All information voluntarily submitted on our any of our sign up forms as set forth on the form.
How you use our website and mobile applications, search terms, pages you visit on our website or mobile applications and application performance, as discussed further below
Facebook ID, profile picture, gender, age range, friends’ IDs (with your consent)
Google ID, profile picture (with your consent)

If you choose not to provide information, we may not be able to provide you with requested products, services or information.

Automated information collection

We may connect information collected automatically with information we already have about you in order to identify you as a Fresh Season guest. If we are able to identify you as a Fresh Season guest, we may, for example, link your activity on our website to your activity with our callers or on one of our mobile applications. This allows us to provide you with a personalized experience regardless of how you interact with us—online, over the phone, etc. In order to provide the best guest experience possible, we also use automated information collection technologies for reporting and analysis purposes. We examine metrics such as how you are shopping on our website, during our calls and on our mobile applications; the performance of our marketing efforts; and your response to those marketing efforts.

Fresh Season automated collection

We and our service providers use cookies, web beacons and other technologies to receive and store certain types of information whenever you interact with us through your computer or mobile device. This information, which includes, but is not limited to: the pages you visit on our site or mobile application, which web address you came from, the type of browser/device/hardware you are using, purchase information and checkout process, search terms, and IP-based geographic location, helps us recognize you, customize your website experience and make our marketing messages more relevant. This includes Fresh Season content presented on another website or mobile application through one of our advertisements. These technologies also enable us to provide features such as storage of items in your cart between visits and Short Message Service (SMS)/text messages you have chosen to receive. We also may use Flash cookies for fraud prevention purposes.

Third-Party Automated Collection and Interest-Based Advertising

Fresh Season participates in interest-based advertising (IBA), also known as Online Behavioral Advertising. We use third- party advertising companies to display ads tailored to your individual interests based on how you browse and shop online. Fresh Season adheres to the Digital Advertising Alliance (DAA) self-regulatory principles for IBA.

We do NOT allow third-party companies to collect certain information when you visit our websites or use our mobile applications, however, third parties may collect your information when you visit an ad of ours on one of their sites. This information is used to serve ads for Fresh Season and/or Third party products or services or for the products or services of other companies when you visit this website or other websites. These companies use non-personally-identifiable information (e.g., click stream information, browser type, time and date, subject of advertisements clicked or scrolled over, hardware/software information, cookie and session ID) and personally identifiable information (e.g., static IP address) during your visits to this and other websites in order to provide advertisements about goods and services likely to be of greater interest to you. These parties typically use a cookie, web beacon or other similar tracking technologies to collect this information.

Our do-not-track policy

Some browsers have a "do not track" feature that lets you tell websites that you do not want to have your online activities tracked. At this time, we do not respond to browser "do not track" signals, but our marketing company and web company do provide you the option to opt out of interest-based advertising. To learn more about IBA or to opt-out of this type of advertising, visit the Network Advertising Initiative website and the Digital Advertising Alliance website. Options you select are browser- and device-specific.

Mobile location information

At this time we do not offer a separate mobile application that permits downloading of mobile location information. We do not track mobile location information at this time.

User experience information

In order to improve guest online and mobile shopping experiences, help with fraud identification and assist our guest relations representatives in resolving issues guests may experience in completing online purchases, we use tools to monitor certain user experience information; including login information, IP address, data regarding pages visited and ads clicked, specific actions taken on pages visited (e.g. information entered during checkout process) and browser information.

Targeted web ads

We may display targeted ads to you through third party websites. These ads are sent to groups of people who share traits, such as likely commercial interests and demographics. We receive this information from third-party sources. For example, we may target web ads to guests who have expressed an interest in obtaining nursing home services, elderly dating, google adword searches, medical supplies, etc. The ads may also be based on personal information you have provided to third parties. We do not share any of your personal information, including your shopping history, any advertising provider. Please refer to the respective website’s privacy policy regarding their targeted advertisements.

Social media

Fresh Season engages with guests on multiple social media platforms (e.g., Facebook, Twitter and Pinterest). If you contact us on one of our social media platforms, request guest service via social media or otherwise direct us to communicate with you via social media, we may contact you via direct message or use other social media tools to interact with you. In these instances, your interactions with us are governed by this privacy policy as well as the privacy policy of the social media platform you use.

Social media widgets

Our sites and mobile applications include social media features, such as the Facebook Like button, Google Plus, Pinterest and Twitter widgets. These features may collect information about your IP address and which page you are visiting on our site, and they may set a cookie or employ other tracking technologies. Social media features and widgets are either hosted by a third party or hosted directly on our site. Your interactions with those features are governed by the privacy policies of the companies that provide them.

Social media ads

We may display targeted ads to you through social media platforms. These ads are sent to groups of people who share traits, such as likely commercial interests and demographics. For example, we may target guests who have expressed an interest in nursing homes, elderly services, medical services, etc. We do not share any of your personal information, including your shopping history, with social media platforms. See the policies of each social media platform for additional information about these types of ads.

Information from other sources

We collect data that’s publicly available. For example, information you submit in a public forum (e.g., a blog, chat room or social network) can be read, collected or used by us and others, and could be used to personalize your experience. You are responsible for the information you choose to submit in these instances.
We also obtain information provided by third parties. For instance, we obtain information from companies that can enhance our existing guest information to improve the accuracy and add to the information we have about our guests (e.g., adding address information). This improves our ability to contact you and increases the relevance of our marketing by providing better product recommendations or special offers that may interest you.

Information Collected During Subscription Sign Up

When you sign up for a subscription on our website you complete a sign up registration form that contains both mandatory information (such as the name of the call recipient, billing information, phone number of the call recipient, emergency contact information, etc.) and non-mandatory information (such as family members names, job history, education, general medical information, etc.) You provide the non-mandatory information voluntarily and while it assists us in providing a quality experience to the call recipient it is your decision whether or not to provide that non-mandatory information.

Your Consent to Communications

By providing your contact information to us, you consent to receive email messages, text messages, phone calls, faxes and postal mail, including that of a promotional nature, from Fresh Season LLC and our affiliates at the contact information you provide. You are also consenting on behalf of the call recipient when you purchase a subscription for them as a gift to them. You consent to receive phone calls from Fresh Season and its affiliates even if your phone number is listed on the federal or state “do not call” registries. An auto-dialer and/or artificial or prerecorded message may be used to make calls to you. You agree to enter into, sign and receive this consent to receive communications electronically. You represent that you are legally competent and have legal authority to form a contract and provide this consent with respect to the contact information you provide. You must be 18 years of age or older. You represent that you are legally competent and have legal authority to provide information about a loved one that You have signed up for a subscription as a gift to them. You understand that if you provide information regarding a loved one, they have the right to decline the service at any time and if they do we will cancel the service to them. You are not required to agree to promotional communications in order to purchase goods or services from us.

Text messages may be informational, or about our promotional offerings. Informational text messages may include, for example, registration verifications, texts containing a Mobile App download link after you have requested our Mobile App, texts to set up certain Service features you have selected, account balance information or notifications of price or Service changes, and texts informing you of voice messages received in your account. Your wireless carrier may charge fees for text messages, emails and calls to your Mobile Device. Fresh Season does not generally send text messages and does not send texts for marketing purposes, however we may send text messages if we are unable to reach you via your listed phone number or email if you are the emergency contact and believe that an emergency situation has occurred.

our data controller

Fresh Season LLC handles Personal Data as both a Processor and a Controller as defined in the General Data Protection Regulation (GDPR) approved on April 27, 2016, and enacted on May 25 th , 2018. This data is stored exclusively in secure hosting facilities in accordance with the requirements set forth by GDPR.

While most of our services don’t require any form of registration, some may require you to provide us with Personal Data in order to access certain parts of the website. We use this data only to respond to inquiries and do not share this data with outside parties except as explained below. We also store email addresses for the purpose of responding to inquiries. Such addresses are not used for any other purpose and are not shared with outsider parties, except for newsletter sign up subscriptions that are shared with our MailChimp partner for purposes of list management. You can register to receive our newsletter as well as updates on our new products and services. Only information submitted to our newsletter signup forms will be added to our monthly email list. We also collect non-personally identifiable information on our website and will not disclose anything that could be used to identify those individuals. Finally, we never use or share the personally identifiable data provided to us online in ways unrelated to the ones described herein without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses. Examples of how we use and share the information we collect include:

Product & service fulfillment

Fulfill and manage purchases, orders, payments and refunds/cancellations.
Respond to requests for information about our products and services on our website, mobile website or mobile applications or to otherwise serve you
Connect with you regarding guest service via our contact center, billing service desk or on social media or Internet chat platforms
Provide services such as a shopping cart
Administer sweepstakes and contests
Conduct a transaction where we collect information required by law (for example, age-restricted purchases)
Allow you to, sign up for coupons, search for
products and check availability, check prices, provided product reviews, track your orders, update information, etc.
We and/or our third party vendor collect and derive
Customer Proprietary Network Information (“CPNI”) in the course of your use of our vendor’s Voice-Over IP (“VOIP”) Services.

Our marketing purposes

Deliver coupons, mobile coupons, newsletters, emails, mobile messages and social media notifications
Provide interactive features of the website or mobile applications, such as product reviews or advertisements, send marketing communications and other information regarding products, services and promotions
Administer promotions, surveys and focus groups

Internal operations

Improve the effectiveness of our website, caller services, mobile experience and marketing efforts
Conduct research and analysis, including focus groups and surveys
Perform other business activities as needed, or as described elsewhere in this policy

Prevention of fraud & other harm

Prevent fraudulent transactions, monitor against theft and otherwise protect our guests and our business (e.g. emergency contact notifications.)

Legal compliance

For example, assist law enforcement and respond to legal/regulatory inquiries

Fresh Season LLC subsidiaries & affiliates

We share the information we collect within Fresh Season LLC, which includes all Fresh Season LLC subsidiaries and affiliates. Fresh Season LLC may use this information to offer you products and services that may be of interest to you.

Fresh Season LLC owns and operates Fresh Season websites and mobile applications. Fresh Season LLC subsidiaries and affiliates include, but are not limited to: Fanger Enterprises LLC and F & A Enterprises LLC. We also share the information we collect with MailChimp, Five9, Dunhill and Pronto our marketing and web service providers to assist us in our marketing and wed development, sales and promotional activities.

Service providers

We may share the information we collect with companies that provide support services to us (such as printers, email providers, mobile marketing services, analytics providers, web hosting providers, call center/chat providers, VOIP providers, sweepstakes vendors, payment processors, coupon delivery vendors, data enhancement services or fraud prevention providers) or that help us market our products and services. These companies may need information about you in order to perform their functions.

Legal requirements

we may disclose information we collect when we believe disclosure is appropriate to comply with the law; to enforce or apply applicable terms and conditions and other agreements; to facilitate the financing, securitization, insuring, sale, assignment, bankruptcy or disposal of all or part of our business or assets; or to protect the rights, property or safety of our company, our guests or others.

Elsewhere at your direction

At your direction or request, or when you otherwise consent, we may share your information.

Sharing with other companies (for their marketing purposes)

We DO NOT share your personal information with other companies, or organizations, which are not part of Fresh Season LLC or its affiliates.

Sharing non-identifiable or aggregate information with third parties

We may share non-identifiable or aggregate information with third parties for lawful purposes.

Business transfers

In connection with the sale or transfer of some or all of our business assets, we may transfer the corresponding information regarding our guests. We also may retain a copy of that guest information.

postal mail

If you do not wish to receive catalogs, coupons and other promotional postal mail, email [email protected] with your first and last name and complete mailing address and indicate what information you no longer wish to receive or call 440-605-9641 and ask for Fresh Season Customer Service to opt out.

telephone

If you do not wish to receive promotional telephone calls, email [email protected] with your first and last name and telephone number or call 440-605-9641 and ask for Fresh Season Customer Service to opt out. This opt out does not apply to operational phone calls (e.g., confirmation of delivery address).

email

If you do not wish to receive promotional emails from us, email [email protected] or call 440-605-9641 and ask for Fresh Season Customer Service to opt out or opt out using the opt out option in the email. You may still receive select emails from us if you have requested them through one of our services or for example our newsletter. You can discontinue these emails by canceling your subscription to these services. You also have the ability to unsubscribe from promotional emails via the opt-out link included in each promotional email. This opt out does not apply to operational emails (e.g., customer surveys, product reviews, emails provided as part of an product recall, etc.)

mobile

Text Messages

We do not send text messages to customers at this time.

Push Notifications

We do not send push notices to customers as this time. You may at any time opt out from allowing Fresh Season to send you push notifications by adjusting the permissions in your mobile device.

Geo-Location

You may at any time opt out from further allowing Fresh Season to access location data by adjusting the permissions in your mobile device.

Uninstall a Mobile Application

We do not at this time offer a separate mobile application.

sharing with other companies (for their marketing purposes)

If you do not wish us to share the personal information we have collected with other unaffiliated companies (for their marketing purposes), email this request to [email protected] with your first and last name and complete mailing address and your request or call 440-605-9641 and ask for Fresh Season Customer Service to opt out.

cookies, tracking & interest-based advertising

The help function of your browser should contain instructions on how to set your computer to accept all cookies, to notify you when a cookie is issued or to not receive cookies at any time. If you set your device to not receive cookies at any time, certain personalized services cannot be provided to you, and accordingly, you may not be able to take full advantage of all of our features (i.e. you will be able to browse the site, but will not be able to make a purchase).

Interest-Based Advertising

To opt out of interest-based advertising, visit the Network Advertising Initiative website and the Digital Advertising Alliance website.

Other Website Analytics Services

Analytics services such as Site Catalyst by Adobe Analytics and Google Analytics provide services that analyze information regarding visits to our websites and mobile applications. They use cookies, web beacons and other tracking mechanisms to collect this information.

To learn about Adobe Analytics privacy practices or to opt out of cookies set to facilitate reporting, click here.
To learn more about Google’s privacy practices, click here. To access and use the Google Analytics Opt- out Browser Add-on, click here.

California residents

If you are a California resident and have an established business relationship with us, you can request a notice disclosing the categories of personal information we have shared with third parties, for the third parties’ direct marketing purposes, during the preceding calendar year. To request a notice, please submit your request to Fresh Season LLC , P.O. Box 94, Chesterland, OH 44026. Please allow 30 days for a response.

If you are a California resident under 18 years old and a registered user, you can request that we remove content or information that you have posted to our website or other online services. Note that fulfillment of the request may not ensure complete or comprehensive removal (e.g., if the content or information has been reposted by another user). To request removal of content or information, please email [email protected] or call 440-605-9641 and ask for Fresh Season Customer Service.

Our Commitment to Data Security

To prevent unauthorized access, maintain data integrity, and ensure the correct use of information, we have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online.

International Privacy Laws

If you are visiting the website from outside the United States, please be aware that you are sending personal information to the United States. Depending on the type of information and how it is stored by us, that information may be transferred within the United States or to other countries outside of your country of residence. While these countries, including the United States, may not have data protection laws as protective as those in your country of residence, our collection, storage, and use of your personal information will at all times be governed by this Privacy Policy.

For personal information we receive from the EEA, Fresh Season LLC has certified its compliance with GDPR regarding the collection, use, and storage of personal information from the European Union countries.

In order to keep your personal information accurate and complete, you can access or update some of it in the following ways:

If you have created a Freshseasonspa.com account, you can log in to review and update your account information, including contact, billing and shipping information. Email [email protected] or call 440-605-9641 and ask for Fresh Season Customer Service with your current contact information and the personal information you would like to access. We will provide you the personal information requested if reasonably available, or will describe the types of personal information we typically collect. You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error(s). You can inquire about deleting the information the Fresh Season LLC has about you by contacting us. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections. If you have any questions or need to correct information please contact us at:

[email protected]
Fresh Season LLC
P.O. Box 94
Chesterland, OH 44026
440-605-9641

security methods

We maintain administrative, technical and physical safeguards to protect your personal information. When we collect or transmit sensitive information such as a credit or debit card number, we use third party services such as Stripe that use industry standard methods to protect that information. However, no e-commerce solution, website, mobile application, database or system is completely secure or "hacker proof." You are also responsible for taking reasonable steps to protect your personal information against unauthorized disclosure or misuse.

email security

"Phishing" is a scam designed to steal your personal information. If you receive an email that looks like it is from us asking you for your personal information, do not respond. We will never request your password, username, credit card information or other personal information through email.

Children’s Personal Information

We recognize the particular importance of protecting privacy where children are involved. We do not knowingly collect personal information online from children under the age of 18. If a child under the age of 18 has provided us with personal information online, we ask that a parent or guardian email [email protected] or call 440-605-9641 and ask for Fresh Season Customer Service. We do not sell our services to children under the age of 18. If you believe that a minor has disclosed private information to us please notify us as the above email or phone number.

Information Security

Fresh Season and its vendors such as Stripe, Dunhill etc. have implemented administrative, physical, and technical safeguards to help protect the PII that we and/or our vendors transmit and maintain. However, no system or service can give a 100% guarantee of security, especially a service that relies upon the public Internet. Therefore, you acknowledge the risk that third parties may gain unauthorized access to your information.

Keep your account password secret. You are responsible for any activity under your account using your account password or other credentials.

If we believe that the security of your PII in our care may have been compromised, we may seek to notify you of that development. If a notification is appropriate, we will endeavor to notify you as promptly as possible under the circumstances, subject to any legal obligations to notify law enforcement and regulators first. If we have your email address, we may notify you by email, subject to applicable law. You consent to our use of email as a means of such notification.

Transfer of Your Information to the United States of America and Other Countries

Our Services are primarily maintained in the United States of America, where PII is stored and processed to provide our Services and for our operations. Fresh Season does not maintain any offices outside of the United States of America, however our website provider does have offices in the United, Kingdom, Thailand and other locations around the world. We and/or our service providers also process data in some other countries for customer care, account management and service provisioning. When you sign up for Subscriptions with Fresh Season or inquire about our Services, we transfer your information to the United States and other countries as necessary to perform our agreement with you or to respond to an inquiry you make. Accordingly, by using our Services, you authorize the transfer of your PII to the United States, where we are based, and to other locations where we and/or our service providers operate, and to its (and their) storage and use as specified in this Privacy Policy and any applicable Terms of Service or other agreement between you and Fresh Season. In some cases, Fresh Season may seek specific consent for the use or transfer of your information overseas at the time of collection. If you do not consent, we may be unable to provide you with the Services you requested. The United States and other countries where we operate may not have protections for PII equivalent to those in your home country. 100% of all of our Callers are based in the United States of America. No Calls originate outside of the United States of America.

mail

corporate offices
Fresh Season LLC
P.O. Box 94
Chesterland, OH 44026
Phone: 440-605-9641
Email: [email protected]

This privacy policy applies to all current or former guest personal information except for:

  1. Completing an application for employment with Fresh Season or other employment related information.

Our website may offer links to other sites. If you visit one of these sites, you may want to review the privacy policy on that site. In addition, you may have visited our website through a link or a banner advertisement on another site. In such cases, the site you linked from may collect information from people who click on the banner or link. You may want to refer to the privacy policies on those sites to see how they collect and use this information.

Last update: 6/21/18